1. Agreement to these Terms
These Terms of Service govern access to this website and the consulting, assessment, planning, training, documentation, and implementation-support services offered by House & Moonlight Holdings. By using the website, submitting an inquiry, approving a proposal, or purchasing a service, you agree to these Terms and any proposal, statement of work, invoice, or written project terms that apply to the engagement.
If you act for a business or other organization, you represent that you are authorized to accept these Terms for that organization. If you do not agree, do not use the website or purchase services.
2. Our services
We provide remote AI consulting and business workflow optimization for small and medium-sized businesses. Services may include AI readiness assessment, strategy consultation, workflow review and planning, tool-selection consulting, prompt and workflow design, knowledge-base setup consulting, customer-support workflow consulting, document-processing workflow setup, productivity training, implementation support, and multi-process optimization.
Website descriptions and listed prices are general starting points. The final scope, timetable, assumptions, deliverables, responsibilities, and fee are stated in the applicable written proposal or statement of work. A service does not include software development, continuous managed operation, legal review, cybersecurity certification, or regulated professional advice unless expressly included in writing.
3. Project formation and changes
An inquiry does not create a client relationship or obligate either party. An engagement begins only when the required written scope is accepted and any required initial payment is received. We may decline a request that is outside our capabilities, presents an unacceptable security or compliance risk, requires access we cannot responsibly accept, or conflicts with law or professional obligations.
Changes to an approved scope may affect timing, fees, assumptions, or deliverables. Material changes must be agreed in writing. Minor implementation choices may be confirmed in ordinary project communications. Delays in client information, decisions, approvals, access, or feedback may reasonably extend the schedule.
4. Client responsibilities
The client will provide accurate information, timely decisions, authorized access, appropriate personnel, and materials reasonably required for the engagement. The client is responsible for confirming that it has the right to share all materials, data, accounts, and instructions provided to us. The client should remove unnecessary personal, confidential, regulated, or sensitive information before transfer.
The client remains responsible for business decisions, legal compliance, staff supervision, access permissions, information accuracy, approval of outputs, and operation of any adopted workflow. Recommendations and AI-generated or AI-assisted outputs require appropriate human review before use. The client must not ask us to design or operate unlawful, deceptive, discriminatory, unsafe, or unauthorized processes.
5. Fees, invoices, and taxes
Fees are stated in United States dollars unless otherwise agreed. Payment timing and any deposit or milestone requirements appear in the applicable proposal or invoice. Amounts not disputed in good faith are due by the stated date. We may pause work when a required payment, approval, or client dependency is overdue.
The client is responsible for applicable sales, use, value-added, or similar transaction taxes, excluding taxes based on our net income. Bank, currency-conversion, and transfer charges imposed on the client side remain the client’s responsibility. Refund and cancellation rules are described in our Refund & Cancellation Policy and any project-specific terms.
6. AI tools and output limitations
General-purpose AI systems can produce incomplete, inaccurate, inconsistent, biased, or fabricated outputs. They may change without notice and may not be appropriate for confidential or regulated information. Our services are intended to help clients plan controlled business uses; they do not remove the need for qualified human review, source verification, access controls, testing, monitoring, and professional advice where relevant.
Unless expressly agreed, we do not make automated decisions for credit, employment, housing, insurance, healthcare, legal rights, or other high-impact matters. We do not guarantee that a recommended tool will remain available, maintain its current features or prices, meet every regulatory requirement, or produce a particular commercial result.
7. Third-party products
Recommendations may refer to third-party SaaS, AI, storage, communications, or productivity products. Those products are controlled by their providers and governed by separate terms, privacy notices, security practices, availability commitments, and fees. Unless expressly stated in writing, the client contracts directly with each provider and is responsible for account administration, subscriptions, authorized users, data configuration, and acceptance of provider terms.
We are not responsible for third-party outages, product changes, data practices, service discontinuation, security incidents, or provider decisions outside our control. We may suggest reasonable alternatives, but we do not warrant or endorse every aspect of a third-party service.
8. Confidentiality and data handling
Each party may receive non-public business information from the other. The receiving party will use such information for the engagement, take reasonable measures to protect it, and disclose it only to persons or providers who need it for that purpose, except where disclosure is authorized or legally required. Confidential information does not include information lawfully known without restriction, independently developed, publicly available without breach, or properly received from another source.
Additional confidentiality, data-processing, or security terms may be included in a separate written agreement. Website inquiries are not an appropriate channel for sensitive information. Our Privacy Policy describes our general information practices.
9. Intellectual property
Each party retains ownership of materials, tools, processes, templates, know-how, trademarks, and intellectual property it owned or developed independently of the engagement. After full payment, the client may use final client-specific deliverables for its internal business operations, subject to any restrictions stated in the applicable scope and the rights of third-party materials.
We retain ownership of general methods, reusable frameworks, non-client-specific templates, expertise, concepts, and improvements that do not disclose the client’s confidential information. The client grants us a limited right to use client materials solely to perform the engagement. No public use of the client’s name, logo, or confidential project details is permitted without appropriate authorization.
10. Acceptable use of the website
You may not interfere with website operation; attempt unauthorized access; introduce malicious code; scrape or copy substantial content through automated means; misrepresent identity or authority; submit unlawful or infringing material; use the site to transmit secrets or sensitive credentials; or use our materials to mislead others about an affiliation, certification, or endorsement. We may restrict access reasonably necessary to protect the website, users, or our business.
11. Warranties and disclaimers
We will perform agreed services with reasonable care consistent with the written scope. Except for that commitment and any express written warranty, the website and services are provided on an “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and results.
We do not guarantee cost savings, revenue, productivity gains, error-free outputs, regulatory approval, security outcomes, or continued availability of any technology. Decisions made after receiving our work remain the client’s responsibility.
12. Limitation of liability
To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, data, or business opportunity, arising from the website or an engagement, even if advised of the possibility. Our aggregate liability relating to a specific engagement will not exceed the fees paid to us for that engagement during the six months preceding the event giving rise to the claim.
These limitations do not apply to liability that cannot legally be limited, or to a party’s fraud, willful misconduct, breach of confidentiality, infringement of the other party’s intellectual property, or unpaid fees, to the extent applicable law requires a different result.
13. Termination
Either party may terminate an engagement as permitted by the applicable scope. We may suspend or terminate work for material nonpayment, unlawful instructions, security risk, abusive conduct, repeated failure to provide required dependencies, or material breach that is not cured after reasonable notice where a cure is appropriate. On termination, the client will pay for completed work, approved milestones, and non-cancelable commitments through the effective termination date.
Provisions concerning payment, ownership, confidentiality, disclaimers, liability, dispute resolution, and other terms that by their nature should survive will remain effective after termination.
14. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Before starting formal proceedings, the parties will make a good-faith effort to resolve a dispute through written notice and direct discussion. Unless a separate signed agreement states otherwise, courts with jurisdiction in Sheridan County, Wyoming will have exclusive jurisdiction, and each party consents to that venue.
15. General provisions
If part of these Terms is unenforceable, it will be modified to the minimum extent necessary and the remaining terms will continue. A delay in enforcement is not a waiver. Neither party may assign an engagement without the other’s consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets, subject to applicable law. We are not responsible for delay caused by events reasonably beyond our control.
These Terms, the accepted project scope, and referenced policies form the agreement concerning the subject matter and supersede prior discussions on that subject. Project-specific written terms control over these general Terms if they expressly conflict.